NiCE says agentic AI is now the architecture. Analysts say the Cognigy integration, the Sierra threat and the orchestration ...

Gartner opened its Marketing Symposium/Xpo with a warning: 98% of CMOs are using AI, but most are stuck in a competency trap ...

The Siteimprove.ai platform adds two new agents to build on its advanced AEO insights with the Content Writing & Optimization Agent and PDF Remediation AgentDENVER, June 9, 2026 /PRNewswire/ -- ...

Thirty-seven percent of US brands have negative employee experience impact. Forrester says that's a CX problem.

Pega's new Customer Engagement Studio unifies AI and human agents to compress campaign delivery from weeks to minutes.

AI inbox summarizers, Apple's MPP and prefetching are quietly changing which email tactics still work. Here's what holds up ...

According to Salesforce, the acquisition will connect customer data with content experiences by combining Data 360, ...

A booked trip predicts spending across retail, beauty, electronics and financial services. Most enterprise brands aren't showing up at that moment.

Engagement is up. Brand recall is eroding. The two can coexist. Here's why the metrics dominating most marketing reviews are measuring the wrong thing. Editor's note: Brands are becoming more visible ...

Messagepoint, a leading customer communications management (CCM) solutions provider, today announced the launch of MARCIEAssist™, the first agentic AI capability that automates the work of customer ...

High contact center turnover, fragmented information and outdated platforms share a common fix: invest in the people doing the work.

The acquisition extends Aircall from AI-powered customer communications into multi-channel agentic revenue execution—automating follow-ups with prospects, CRM updates, deal scoring, and next steps ...